Frequently asked questions
Quick answers about how we work
Are you a telecom provider?
No. We are an independent authorized reseller. Your service is supplied and billed by the provider you choose.
Does it cost anything to call?
No. The call is toll-free and our help is free. Providers pay us a commission on new orders, and this adds nothing to your bill.
Can you help with my existing account or bill?
No. We help with new orders only. For billing, technical support or account changes, please contact your provider directly.
Why don't you list prices?
Pricing and promotions depend on your address and change often. We confirm current offers by phone before you order.
Can I keep my mobile number if I switch?
In most cases, yes. We help you request a number transfer when you place a new mobile order.
What do I need when I call?
Your service address, the services you want and any must-haves such as internet speed or specific channels.